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Demo environment: payments are simulated with test cards and codes are not real.

Prices in euros
Contact support: hello@amiga.gg

Refunds and support

This page is a plain summary. The full terms are in the refund policy.

Download PDFA PDF you can save or print.

Draft for legal review

This text is a placeholder and has not been reviewed by a lawyer. Don’t rely on it.

The main rule

Digital codes that have been delivered are generally not returnable. Once a code has been shown or redeemed, anyone who has it can use it, so we can't take it back.

If a code doesn't work, we investigate and refund or replace it. If we can't deliver an order, we don't charge your card.

When you can ask for a refund or replacement

  • The code is invalid or used, although you haven't used it.
  • The code wasn't delivered by the promised deadline.
  • The product isn't the one you ordered.

Contact us within 14 days of delivery, with your Order ID and the error message. See what to send to support.

What isn't refunded

  • A code bought for the wrong region, when the region you confirmed doesn't match your account. This is why you should check your region before you pay.
  • A code that was redeemed successfully and used.
  • A code you shared with someone else, or one lost to a scam. See Security.

How a refund is paid

We refund the card you paid with; your bank decides when the money appears, usually within a few working days. For cash on delivery orders, we refund in cash and arrange it with you.

How to contact us

  • Email support: see the Contact page for the address and the hours.
  • Always include your Order ID.
  • We reply within one working day.